Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at g4meridian@hotmail.com. Please note that as most of our products are fulfilled directly by our suppliers (print-on-demand and dropshipping partners), the return address will vary by item and will be provided to you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants); custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns & Refunds
We want you to be happy with your order. Because many of our products are shipped directly from our suppliers’ warehouses, some of the terms below differ from a typical UK retail return process — please read carefully.

Order Not Received

Delivery times can vary, especially for items shipped internationally (see our Shipping Policy for estimated timeframes). If your order has not arrived within 45 days of the order date, please contact us at g4meridian@hotmail.com and we will investigate with our supplier and arrange a replacement or full refund.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery with:

• Your order number

• Clear photos (or video, for damaged packaging) of the item and any packaging issues

This evidence allows us to file a claim with our supplier on your behalf. Once verified, we’ll arrange a replacement or full refund — you will not be asked to post the item back, as return shipping to our overseas suppliers is often impractical and more costly than the item itself.

Change of Mind

Because most items are made-to-order or shipped individually from supplier stock, we’re unable to offer refunds simply for change of mind once an order has entered production or shipped. If you need to cancel, contact us within 12 hours of placing your order — after this point, it may already be in production or dispatched and cannot be stopped.

What We Cannot Cover

• Delays caused by customs processing, once the item has left the supplier’s facility

• Minor variations in colour/size due to different supplier batches

• Items confirmed delivered by tracking but reported as “not received” (these are handled as potential courier disputes, not automatic refunds)

How to Start a Claim

Email g4meridian@hotmail.com with your order number and issue — we’ll guide you through next steps based on which supplier fulfilled your item